News

First GEO Swap successfully completed!

Friday, January 17, 2020

The EGNOS geostationary satellite (GEO) INMARSAT 4F2 (PRN 126) has been introduced in the operational platform replacing satellite ASTRA 5-B (GEO-2/PRN 123), which has become part of the EGNOS TEST…

SUPPORTING A MORE SUSTAINABLE AGRICULTURE IN EUROPE

Tuesday, November 12, 2019

Over the last ten years, EGNOS OPEN SERVICE has been providing end-users with a wide range of benefits. Increased and more sustainable agricultural production strongly relies on GNSS-…

EGNOS proved its robustness against recent GPS critical event
Thursday, April 11, 2019
EGNOS showed once again its robust design and its capability to cope with external events, in this case in front of the GPS Week Rollover event. On Saturday 6 April 2019, at 23:…

Take action: GPS Week Rollover is coming!
Monday, March 18, 2019
If you haven’t heard of the GPS Week Rollover and its potentially critical consequences, or haven’t taken any action, now it is the time to do so, and you can do it by reading this article…

TAKE PART IN THE 2018 EGNOS USER SATISFACTION SURVEY!
Tuesday, March 12, 2019
The European GNSS Agency (GSA) and the European Satellite Services Provider (ESSP) have launched the 2018 edition of its EGNOS User Satisfaction Survey. This survey will provide a better…

CGEOS Creative Geosensing relies on EGNOS for engineering geodesy solutions
Friday, March 08, 2019
CGEOS Creative Geosensing is a Belgian company specialized in engineering geodesy and high precision positioning applications. CGEOS was founded by Professor Joël van Cranenbroeck…

EGNOS Service Implementation Roadmaps: new version released!
Monday, February 18, 2019
The new version v4.1 of the EGNOS Service Implementation Roadmaps has been released and they are now available at the EGNOS Service Implementation Roadmap section. These…

Spanish Mountain Bike routes powered by EGNOS
Thursday, February 14, 2019
IMBA Spain has recently published a new version of its Signalling Manual, which establishes the procedure and associated methods to plan,…

Getting ready for the evolution of EGNOS
Monday, February 04, 2019
The EGNOS Service Provision (ESP) consists in delivering three types of services: the Open Service (OS), the Safety of Life service (SoL) and EGNOS Data Access Services (EDAS). The current EGNOS…

EU Space enables an interconnected future
Wednesday, January 16, 2019
As was highlighted at the 2018 European Space Week special session on Interconnectivity, European space technology is providing smart, new applications that deliver the information we need…

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EDAS Service EDAS service Internet access to GNSS data in real-time and also through an historical archive

Maritime Service Maritime service Internet access to GNSS data in real-time and also through an historical archive

EGNOS      Service EGNOS service Internet access to GNSS data in real-time and also through an historical archive
EDAS & MARITIME Helpdesk Ask questions
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The information on this site is subject to a Legal Notice and a Privacy Statement

Last modified: Mar 07, 2025

By entering the http://egnos-user-support.essp-sas.eu website (hereinafter the “Website”) EVERY USER (HEREINAFTER THE ”User”) agrees to all of the terms and conditions (hereinafter the “T&C”) as set out below.

All enclosed representation or statement shall not be construed as the official position of any international organization.

1.      Corporate identification and hosting

1.1   Editor

European Satellite Services Provider S.A.S. (‘Société par Actions Simplifiée’) (hereinafter «ESSP»)
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For any communication related to the Website:

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

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The Website is a work of authorship (‘oeuvre’) as per article L.111.1 of French ‘Code de la Propriété Intellectuelle’ and contains notably software programs, photos, pictures, graphics, interfaces, written content, videos that are fully owned by ESSP and for which ESSP has been authorized to use them. They shall not be used, copied, distributed or modified, on whatever form, without the prior and written authorization of ESSP.

ESSP and its logo is a registered trademark. It shall not be used, copied, distributed or modified, on whatever form, without the prior written authorization of ESSP. The User is only granted with a right of digital display of such trademarks on the Website.

Inserting any URL or hyperlink towards all or part of the Website requires prior written authorization of ESSP and shall come with the commitment of an absence of any adverse effect in any manner whatsoever on ESSP, and ESSP partners, corporate image including, but not limited to, offense, xenophobic, racist, hateful, defamatory, revisionist, pornographic, pedophile, lewd conduct, political, proselyte content or prod for terrorism, crime, suicide and their apology or proposal to trade.

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ESSP may collect technical data about the type of Internet browser and computer operating system used by the User. This information does not identify the User as an individual and is used only for tracking of Website use. ESSP might also place a ‘cookie’ on the User’s hard drive that will help identifying the User when the User will access the Website. For more information about Cookies please see hereunder paragraph 4.

Because protecting Website user privacy is important to ESSP, when Website requires Users’ information for enabling communication or when they are subject to analysis to better understand Website Users, ESSP follows a strict policy of not selling or trading any personal or sensitive information about the Users.

Users’ information requested are treated in compliance with French law n°78-17 “informatique et libertés” as amended by Law N°2004-801 implementing European Parliament and Council Directive n°95/46/EC
Pursuant to this law, the User is granted with a right of access, rectification and deletion of his data related by contacting:

ESSP SAS

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

When the User requests information on ESSP, answer may be provided via a call center. For this purpose, the data may be transferred outside of France or Spain but will remain within the European Union.

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Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently as well as to provide information to the owners of the site.

This Website makes use of cookies to monitor visitor sessions. No personal information is stored in the cookie that is issued by the Website. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information the User may give during its visit. If the User does not want to accept these cookies, the User can disable them in its Internet browser settings. However, in such case, the User is aware that ESSP does not guarantee the good functionality of the Website and the services provided on it.

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Some parts of the Website are only accessible after registration and require entering a login and password to access. The terms of use of such private parts of the Website are accessible upon registration and acceptance of the T&C.

The User is already aware that the User is the sole responsible for the safe conservation of these access details and ESSP disclaim any liability related to their loss, use or misuse and that ESSP will be entitled to suspend or delete the User’s account if the User does not respect the terms of use of the relevant service or any law or regulation in force.

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All the data and information (hereinafter the “Data”) provided within the Website are for informational purpose only.
ESSP disclaim all warranties of any kind (whether express or implied) to any party and/or for any use of the Data including, but not limited to, their accuracy, integrity, reliability and fitness for a particular purpose or user requirements.
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EGNOS is a complex technical system and the users have certain obligations to exercise due care in using the EGNOS services. Before usING ANY EGNOS SERVICE, all users should study the CORRESPONDING EGNOS Service Definition Document (available on the ESSP SAS website http://www.essp-sas.eu/) in order to understand if and how they can use the service, as well as to familiarize themselves with the performance level and other aspects of the service they can rely on, SUCH AS THE SPECIFIC ASSOCIATED DISCLAIMER AND TERMS OF USE.

This Website may contain links towards other websites, such as those of our partners. ESSP is not responsible for the privacy practices or the content of those other websites.

The User is aware of inherent technical risks and difficulties of Internet and IT systems which are not related to ESSP and that may lead to:
·         Impossibility to access the Website, access slow-down, software or hardware incompatibilities;
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ESSP may not be held liable for such risks and difficulties and their consequences for the User.

IN ANY CASE, PURSUANT TO THE NATURE OF THE WEBSITE AND THE SERVICES PROVIDED, ESSP’S MAXIMUM TOTAL LIABILITY SHALL BE LIMITED TO A GLOBAL FIXED AMOUNT OF EUR1000 (in words: One THOUSAND Euros).

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ESSP is entitled to suspend, interrupt or modify all or part, of the Website, temporally or not, without prior notification and without any liability.

In case of definitive interruption, Website users shall erase any copy of the Website or Website content they have.

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The present T&C shall be subject to modification or evolution at any moment and without any notice.

Any change of the T&C shall be fully in force and applicable to all Users as soon as the new T&C will be accessible on the Website. Thus the Users are advised to regularly access the T&C in order to be aware of the last updates.

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