News

EGNOS Users Satisfaction Survey 2017 results

Thursday, July 12, 2018

The 2017 EGNOS User Satisfaction Survey results have been published! In this report, you can find an overview of EGNOS Users’ satisfaction in 2017 compared to the marks…

2018 ESNC - open for submisions until 31 July!

Thursday, June 28, 2018

Less that five weeks left for interested startups, SMEs, entrepreneurs, researchers and students within your network to make their satellite navigation ideas award-worthy. The ESNC boosts…

New EGNOS Documentation Subscription feature

Monday, June 18, 2018

We are pleased to announce the new EGNOS Documentation Subscription website feature! It will enable you to manage the subscription to EGNOS documentation by yourself. Find it on the upper-…

Boosting EGNOS for better precision farming
Thursday, May 17, 2018
The Horizon 2020 AUDITOR project, funded by the European GNSS Agency (GSA), enables cost-effective precision agriculture services to small and mid-sized farmers in areas where EGNOS…

2018 European Satellite Navigation Competition open for submissions!
Monday, May 14, 2018
The European Satellite Navigation Competition (ESNC), also known as the ‘Galileo Masters’, has opened for submissions in its 15th edition. The competition, which aims to foster the…

The information you need available at your fingertips!
Wednesday, April 04, 2018
Do you want to get access in an easy and interactive way to all EGNOS related information? Download now the EGNOS app and get at your fingertips all information you need in relation to EGNOS.…

Fasten your seat belts! The new EGNOS User Support Website is here!
Thursday, March 15, 2018
Welcoming the new and enhanced EGNOS User Support Website that provides users with more tools to filter information per category, market segment and many more! Easy comprehension and handy user-…

Project launched to determine benefits of EGNOS V3 high accuracy service
Friday, March 09, 2018
The European Commission, with the support of the GSA, is launching the EGNOSHA project to determine under what conditions it would be beneficial to implement…

2018 ‘Farming by Satellite’ Prize launched in European Parliament
Friday, March 09, 2018
Registration for the 4th Farming by Satellite Prize was officially opened at the conference “Agriculture: a new frontier for the European space policy” in…

New version of EGNOS Open Service SDD (v2.3)
Thursday, October 05, 2017
A new version of the EGNOS Open Service Definition Document (SDD) has been released and is available here This new version contains the following updates: • New commitment map…

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The information on this site is subject to a Legal Notice and a Privacy Statement

Last modified: Dec 17, 2025

By entering the http://egnos-user-support.essp-sas.eu website (hereinafter the “Website”) EVERY USER (HEREINAFTER THE ”User”) agrees to all of the terms and conditions (hereinafter the “T&C”) as set out below.

All enclosed representation or statement shall not be construed as the official position of any international organization.

1.      Corporate identification and hosting

1.1   Editor

European Satellite Services Provider S.A.S. (‘Société par Actions Simplifiée’) (hereinafter «ESSP»)
3, rue Tarfaya - CS 84432
31405 Toulouse Cedex 4 France
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For any communication related to the Website:

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

1.2   Hosting

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PTM Tres Cantos
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The Website is a work of authorship (‘oeuvre’) as per article L.111.1 of French ‘Code de la Propriété Intellectuelle’ and contains notably software programs, photos, pictures, graphics, interfaces, written content, videos that are fully owned by ESSP and for which ESSP has been authorized to use them. They shall not be used, copied, distributed or modified, on whatever form, without the prior and written authorization of ESSP.

ESSP and its logo is a registered trademark. It shall not be used, copied, distributed or modified, on whatever form, without the prior written authorization of ESSP. The User is only granted with a right of digital display of such trademarks on the Website.

Inserting any URL or hyperlink towards all or part of the Website requires prior written authorization of ESSP and shall come with the commitment of an absence of any adverse effect in any manner whatsoever on ESSP, and ESSP partners, corporate image including, but not limited to, offense, xenophobic, racist, hateful, defamatory, revisionist, pornographic, pedophile, lewd conduct, political, proselyte content or prod for terrorism, crime, suicide and their apology or proposal to trade.

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Because protecting Website user privacy is important to ESSP, when Website requires Users’ information for enabling communication or when they are subject to analysis to better understand Website Users, ESSP follows a strict policy of not selling or trading any personal or sensitive information about the Users.

Users’ information requested are treated in compliance with French law n°78-17 “informatique et libertés” as amended by Law N°2004-801 implementing European Parliament and Council Directive n°95/46/EC
Pursuant to this law, the User is granted with a right of access, rectification and deletion of his data related by contacting:

ESSP SAS

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

When the User requests information on ESSP, answer may be provided via a call center. For this purpose, the data may be transferred outside of France or Spain but will remain within the European Union.

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This Website makes use of cookies to monitor visitor sessions. No personal information is stored in the cookie that is issued by the Website. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information the User may give during its visit. If the User does not want to accept these cookies, the User can disable them in its Internet browser settings. However, in such case, the User is aware that ESSP does not guarantee the good functionality of the Website and the services provided on it.

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Some parts of the Website are only accessible after registration and require entering a login and password to access. The terms of use of such private parts of the Website are accessible upon registration and acceptance of the T&C.

The User is already aware that the User is the sole responsible for the safe conservation of these access details and ESSP disclaim any liability related to their loss, use or misuse and that ESSP will be entitled to suspend or delete the User’s account if the User does not respect the terms of use of the relevant service or any law or regulation in force.

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All the data and information (hereinafter the “Data”) provided within the Website are for informational purpose only.
ESSP disclaim all warranties of any kind (whether express or implied) to any party and/or for any use of the Data including, but not limited to, their accuracy, integrity, reliability and fitness for a particular purpose or user requirements.
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EGNOS is a complex technical system and the users have certain obligations to exercise due care in using the EGNOS services. Before usING ANY EGNOS SERVICE, all users should study the CORRESPONDING EGNOS Service Definition Document (available on the ESSP SAS website http://www.essp-sas.eu/) in order to understand if and how they can use the service, as well as to familiarize themselves with the performance level and other aspects of the service they can rely on, SUCH AS THE SPECIFIC ASSOCIATED DISCLAIMER AND TERMS OF USE.

This Website may contain links towards other websites, such as those of our partners. ESSP is not responsible for the privacy practices or the content of those other websites.

The User is aware of inherent technical risks and difficulties of Internet and IT systems which are not related to ESSP and that may lead to:
·         Impossibility to access the Website, access slow-down, software or hardware incompatibilities;
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ESSP may not be held liable for such risks and difficulties and their consequences for the User.

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In case of definitive interruption, Website users shall erase any copy of the Website or Website content they have.

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The present T&C shall be subject to modification or evolution at any moment and without any notice.

Any change of the T&C shall be fully in force and applicable to all Users as soon as the new T&C will be accessible on the Website. Thus the Users are advised to regularly access the T&C in order to be aware of the last updates.

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