News

Registrations for the 3rd UCP are now open: it’s your chance to shape next-generation space applications.

Tuesday, October 27, 2020

The EU Space Programme is evolving and so are the needs and requirements of its user community. The 3rd edition of the User Consultation Platform (UCP) will be held on 1-2 December 2020 as…

The European GNSS Agency (GSA) releases the 3rd GNSS User Technology Report
Tuesday, October 20, 2020
The European GNSS Agency (GSA) has just released its latest GNSS User Technology Report, providing a comprehensive analysis of latest GNSS trends and developments. With four…

New Executive Director of the European GNSS Agency takes up office.
Monday, October 19, 2020
On 16 October 2020, Rodrigo da Costa took up his duties as Executive Director of the European GNSS Agency (GSA), soon to become the EU Space Programme Agency. He was elected by…

Invitation to Tender: Integrity Service Complementing EGNSS High Accuracy
Monday, September 21, 2020
The European Commission’s Directorate-General for Defence Industry and Space (DG-DEFIS) has issued an Invitation to Tender (ITT) for a service contract to address how the future evolution…

Second GEO Swap successfully completed!
Friday, February 28, 2020
The EGNOS geostationary satellite (GEO) ASTRA 5-B (GEO-2/PRN 123) has been introduced in the operational platform replacing satellite ASTRA SES-5 (GEO-1/PRN 136), which has become part of the EGNOS…

EGNOS payload enters service on EUTELSAT 5 West B
Friday, February 14, 2020
The GEO-3 payload of the European Geostationary Navigation Overlay System (EGNOS), hosted aboard the EUTELSAT 5 West B satellite, has successfully entered into service. The satellite was…

First GEO Swap successfully completed!
Friday, January 17, 2020
The EGNOS geostationary satellite (GEO) INMARSAT 4F2 (PRN 126) has been introduced in the operational platform replacing satellite ASTRA 5-B (GEO-2/PRN 123), which has become part of the EGNOS TEST…

SUPPORTING A MORE SUSTAINABLE AGRICULTURE IN EUROPE
Tuesday, November 12, 2019
Over the last ten years, EGNOS OPEN SERVICE has been providing end-users with a wide range of benefits. Increased and more sustainable agricultural production strongly relies on GNSS-…

EGNOS proved its robustness against recent GPS critical event
Thursday, April 11, 2019
EGNOS showed once again its robust design and its capability to cope with external events, in this case in front of the GPS Week Rollover event. On Saturday 6 April 2019, at 23:…

Take action: GPS Week Rollover is coming!
Monday, March 18, 2019
If you haven’t heard of the GPS Week Rollover and its potentially critical consequences, or haven’t taken any action, now it is the time to do so, and you can do it by reading this article…

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Last modified: Mar 07, 2025

By entering the http://egnos-user-support.essp-sas.eu website (hereinafter the “Website”) EVERY USER (HEREINAFTER THE ”User”) agrees to all of the terms and conditions (hereinafter the “T&C”) as set out below.

All enclosed representation or statement shall not be construed as the official position of any international organization.

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1.1   Editor

European Satellite Services Provider S.A.S. (‘Société par Actions Simplifiée’) (hereinafter «ESSP»)
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User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

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The Website is a work of authorship (‘oeuvre’) as per article L.111.1 of French ‘Code de la Propriété Intellectuelle’ and contains notably software programs, photos, pictures, graphics, interfaces, written content, videos that are fully owned by ESSP and for which ESSP has been authorized to use them. They shall not be used, copied, distributed or modified, on whatever form, without the prior and written authorization of ESSP.

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Because protecting Website user privacy is important to ESSP, when Website requires Users’ information for enabling communication or when they are subject to analysis to better understand Website Users, ESSP follows a strict policy of not selling or trading any personal or sensitive information about the Users.

Users’ information requested are treated in compliance with French law n°78-17 “informatique et libertés” as amended by Law N°2004-801 implementing European Parliament and Council Directive n°95/46/EC
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ESSP SAS

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

When the User requests information on ESSP, answer may be provided via a call center. For this purpose, the data may be transferred outside of France or Spain but will remain within the European Union.

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Some parts of the Website are only accessible after registration and require entering a login and password to access. The terms of use of such private parts of the Website are accessible upon registration and acceptance of the T&C.

The User is already aware that the User is the sole responsible for the safe conservation of these access details and ESSP disclaim any liability related to their loss, use or misuse and that ESSP will be entitled to suspend or delete the User’s account if the User does not respect the terms of use of the relevant service or any law or regulation in force.

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All the data and information (hereinafter the “Data”) provided within the Website are for informational purpose only.
ESSP disclaim all warranties of any kind (whether express or implied) to any party and/or for any use of the Data including, but not limited to, their accuracy, integrity, reliability and fitness for a particular purpose or user requirements.
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EGNOS is a complex technical system and the users have certain obligations to exercise due care in using the EGNOS services. Before usING ANY EGNOS SERVICE, all users should study the CORRESPONDING EGNOS Service Definition Document (available on the ESSP SAS website http://www.essp-sas.eu/) in order to understand if and how they can use the service, as well as to familiarize themselves with the performance level and other aspects of the service they can rely on, SUCH AS THE SPECIFIC ASSOCIATED DISCLAIMER AND TERMS OF USE.

This Website may contain links towards other websites, such as those of our partners. ESSP is not responsible for the privacy practices or the content of those other websites.

The User is aware of inherent technical risks and difficulties of Internet and IT systems which are not related to ESSP and that may lead to:
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ESSP may not be held liable for such risks and difficulties and their consequences for the User.

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In case of definitive interruption, Website users shall erase any copy of the Website or Website content they have.

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